yuukips FAQ

We require two documents during KYC verification: a government-issued photo ID and proof of address. The photo ID must be a valid passport, national ID card, or driver's license — it must clearly show your full name, date of birth, and signature. Proof of address can be a recent utility bill, bank statement, or official document dated within the past three months, showing your name and residential address in Jakarta, Surabaya, Bandung, Medan, or elsewhere.

Upload both documents via your account settings after registration. Our compliance team reviews submissions within two business days. If any document is unclear or missing information, we will request a resubmission. Once approved, you can deposit and withdraw at full limits.

On the login page, click "Forgot your password?" and enter your registered email address. We will send a password-reset link to that email within two minutes. The link remains valid for one hour. Click it, then create a new password at least eight characters long, including one uppercase letter and one number.

If you do not receive the email, check your spam folder or contact support with your username. If you have lost access to your email address, support will verify your identity using your registered mobile number and a government-issued ID before processing a password reset.

Deposit minimums and maximums vary by payment method. E-wallet deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically start at a lower threshold, while bank transfers via e-wallet, mobile banking, local payment, and online payment have their own limits based on daily transfer caps. e-wallet transfers follow your bank's standard daily limit.

When you select a payment method during deposit, the system displays the minimum and maximum for that method in real time. If you need clarification on limits for a specific method, contact support via in-app chat. We process deposits immediately after payment confirmation; the funds appear in your account within seconds.

Yes, we support direct bank transfers from all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. When you select bank transfer as your deposit method, the system shows a unique account number and routing code. Transfer the exact amount from your registered bank account to this account, and include your username in the reference field if space allows.

Bank transfers typically clear within one to two hours during business hours, depending on your bank's processing speed and whether the transfer occurs on a weekend or public holiday like Idul Fitri or Idul Adha. If your transfer does not appear after two hours, contact support with your transaction receipt and reference number. We will investigate and manually credit your account if the transfer is confirmed by your bank.

In your account settings, you can update your email, mobile number, and password at any time. You can also enable or disable two-factor authentication, review your login history, and see all active sessions. If you recognize an unfamiliar login, you can terminate that session immediately from your dashboard.

For withdrawals, you can set your preferred payout method — this must match the original deposit method used. You can request a withdrawal at any time; our compliance team reviews the request to ensure it meets our terms before processing. Once approved, funds transfer to your bank account or e-wallet within the standard processing window.

We offer four main categories. Football betting covers major leagues — Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and Premier League — with markets updated throughout the season. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studio feeds. Slot games include titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.

Each category has its own rules, payout structure, and game flow. Review the rules for any game before you start playing. All games on yuukips are regularly tested for fairness by independent auditors.

Bonus terms vary by promotion. When we offer a new-customer welcome bonus, it is typically tied to your first deposit and subject to a playthrough requirement — you must use the bonus amount in games a certain number of times before you can withdraw it. The specific playthrough count, eligible games, and expiration date are shown in the terms when you claim the bonus.

All bonuses are optional. If you prefer not to claim a bonus, you can deposit and play using only your own funds. Bonus terms are always displayed before you confirm acceptance. If you have questions about a specific promotion, ask our support team via in-app chat.

Our support team is available through in-app chat during standard operating hours. Response times are typically within two hours for non-urgent inquiries and faster for account-security issues. You can also submit a support ticket via email, and we aim to respond within one business day.

For immediate assistance with a blocked account, disputed transaction, or suspected unauthorized access, contact support with as much detail as possible — include your username, the transaction ID or date in question, and a mobile bankingef description of the issue. We prioritize security-related requests and will escalate to our compliance team if needed.